Shaping better health
REMEDY : BNSSG referral pathways & Joint Formulary

Datix Concerns Reporting

Checked: 02-05-2023 by vicky.ryan Next Review: 01-05-2024


The BNSSG Quality Team has been working towards harmonising the way clinicians inform the ICB of issues regarding the quality of patient care across BNSSG. In Bristol this was previously via the ‘contact us’ service, in North Somerset the ‘Datix reporting tool’ and in South Gloucestershire the ‘Quality Portal’.

The process involved implementation a new Datix reporting tool, accessed via a web link, and went live in July 2018. The emphasis of the new reporting tool will be the identification of themes affecting the quality or safety of patient care. Themes will be followed up by the quality team with the providers in question and any learning will be shared on the quality pages of the BNSSG website.

To request access to Datix please complete the attached form.

How to Refer

The current link to save to your desktop for N3 users is as follows –

For further information contact
Quality central email account for ‘Contact us’:
Dr Ben Burrows, BNSSG ICB GP Clinical Lead for Quality: