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Mental Health Support - Which Service

Checked: 01-11-2024 by Vicky Ryan Next Review: 30-10-2026

Which service?

The attached Professionals 3-way grid may be useful in deciding which mental health service is required.

NHS 111

Mental Health 111 provides 24-hour expert advice, assessment and support for individuals, their children, or someone they care for with mental health difficulties.

Dial 111 - Select Mental Health Option 2

If the situation is life-threatening, patients should dial 999 for emergency help.

NHS Talking Therapies

The VitaHealth NHS Talking Therapies receives referrals and have also set up online access to CBT modules and other resources. See Talking Therapies page in Remedy

Please also see Second Steps Wellbeing Services (Bristol & North Somerset registered patients)

PCLS/Triage

Receives and triages referrals to secondary care MH services See Primary Care Liasion Service - AWP for more details

Mental Health Capacity Act

Please see the Mental Capacity Assessments and Best Interest decisions in Primary Care page in the Learning Disabilities section of Remedy.

Mental Wellbeing Toolkit

The ICB Medicines Optimisation team developed a Mental Wellbeing Toolkit which can be found on the Self Care Resources page of Remedy

Charity & Third Sector Mental Health Support

Please see the Social Prescribing page for details of organisations offering Wellbeing and Mental Health support.

VCSE Mental Health Alliance consists of organisations experienced in supporting people with moderate to severe mental health problems across BNSSG. These organisations are listed on the page below:

Mental Health Alliance Partnership for Bristol, North Somerset, Somerset and South Gloucestershire - Second Step (second-step.co.uk)

Organisations in the alliance include: Nilaari, St Mungo's, OTR, Mothers 4 Mothers, Rockabye, Missing Link, Bristol Somali support centre, Womankind, SWEDA, Self injury support, Second Step, Rethink, Mind, One25, IMHN

CAMHS mental health 24/7 response line

Please see CAMHS mental health 24/7 response line

Efforts are made to ensure the accuracy and agreement of these guidelines, including any content uploaded, referred to or linked to from the system. However, BNSSG ICB cannot guarantee this. This guidance does not override the individual responsibility of healthcare professionals to make decisions appropriate to the circumstances of the individual patient, in consultation with the patient and/or guardian or carer, in accordance with the mental capacity act, and informed by the summary of product characteristics of any drugs they are considering. Practitioners are required to perform their duties in accordance with the law and their regulators and nothing in this guidance should be interpreted in a way that would be inconsistent with compliance with those duties.

Information provided through Remedy is continually updated so please be aware any printed copies may quickly become out of date.