In recent years higher levels of violence and aggression in primary care have resulted in an increase in the number of applications made to the special allocation scheme (SAS).
There is guidance for practices on managing violent incidents and applications for removal in the primary medical care policy and guidance manual - chapter 7 (page 185).
Resources including acceptable behaviour contracts and warning letters are also available on the above link.
Additionally, BNSSG ICB is taking part in an NHS England pilot 'Reducing violence against primary care staff - patient rehabilitation programme', which aims to reduce violence against primary care staff.
Please also see: Unacceptable patient behaviour and removal from the practice list (clarity.co.uk)
Request an immediate removal via PCSE https://pcse.england.nhs.uk/contact-us/patient-registrations-enquiry-categories/patient-removals
More information on this process: https://pcse.england.nhs.uk/help/patient-registrations/patient-removals
Applications will be reviewed by at least two members of the team. Where applications do not meet the criteria for placement, practices may be contacted by the ICB to provide additional information regarding the incident.
Contact Details:
Violence Prevention
NHS England » Violence prevention and reduction
BMA advice
Removing violent patients and the special allocation scheme (bma.org.uk)
Patient advice
NHS England » If you are a patient assigned to the Special Allocation Scheme