Home > Adults > Mental Health >

Safe Haven Mental Health Support

Checked: 27-06-2025 by Jenny Henry Next Review: 26-06-2027

Overview

The Safe Haven Centre team supports clients aged 16 and over experiencing mental health crisis, including suicidal ideation and emotional distress, and need support out of hours. They offer telephone support, as well as virtual and face to face options, between 6pm and midnight, 7 days per week.

Recovery Navigators work with clients to prevent and reduce psychological difficulties. They offer support with needs such as emotional distress, anxiety, depression, low mood, social isolation and sleep hygiene.

The service can offer ongoing referrals to the Primary Care Liaison service. They are also able to provide support and signposting for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment, if these are the underlying trigger for their current emotional distress.

The Safe Haven Centre service is not suitable for service users in acute mental health crisis, including patients whose needs can be more appropriately met by Intensive Support Teams and Recovery Teams.

Referral

Referrals are accepted from service users, GPs and other care providers for people aged 16 years and over, registered at surgeries within BNSSG.

Referrals can be made by submitting the Referral Form to: refer.safehaven@nhs.net (this can be accompanied by a telephone call if appropriate on 01934 313480) letting the patient know to expect a call within the timeframe requested (Same day, 24-72 hours, within 7 days) in order to confirm an appointment time.

The referrals will be triaged between 5.30 and 7.00 pm. An initial phone call will be made to the client and an appointment slot offered. If a follow up call is required, this will be discussed and arranged by the Safe Haven Centre team directly with the patient.

Details of interventions will stored on the AWP RiO system and accessible via Connecting Care.

Further support for individuals in Bristol and South Gloucestershire can be accessed via The Sanctuary service

BNSSG-wide self and GP-referral options for acute mental health support include:

VitaMinds 24/7 Support and Connect helpline: 0800 0126549 (18 and over)

Contact details:

For further information, or to discuss referrals, please contact the Team Manager on:

Tel: 01934 313 480 or 07850 002661

Email: Tammie.Hemmett@second-step.co.uk

Efforts are made to ensure the accuracy and agreement of these guidelines, including any content uploaded, referred to or linked to from the system. However, BNSSG ICB cannot guarantee this. This guidance does not override the individual responsibility of healthcare professionals to make decisions appropriate to the circumstances of the individual patient, in consultation with the patient and/or guardian or carer, in accordance with the mental capacity act, and informed by the summary of product characteristics of any drugs they are considering. Practitioners are required to perform their duties in accordance with the law and their regulators and nothing in this guidance should be interpreted in a way that would be inconsistent with compliance with those duties.

Information provided through Remedy is continually updated so please be aware any printed copies may quickly become out of date.