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24/7 Mental Health Support

Checked: 23-10-2024 by Vicky Ryan Next Review: 22-10-2026

Mental health urgent advice and crisis support services

Mental Health 111 provides 24-hour expert advice, assessment and support for individuals, their children, or someone they care for with mental health difficulties.

NHS 111 - Select Mental Health Option 2

From Friday 1 November 2024, the Integrated Access Partnership (IAP) will become the single ‘front door’ for mental health crisis calls via NHS 111.

Anyone calling NHS 111 and selecting the mental health option (option 2) will be directed to the specialist service. Calls will be answered by dedicated call handlers, with callers receiving a prompt call back from a mental health practitioner for triage and assessment.

This service aims to ensure all individuals in mental health crisis receive an urgent response from mental health specialists, providing the right support in the most appropriate setting.

In order to provide consistency, where appropriate, this also means callers may be routed from the 111 Mental Health Clinical Assessment Service directly into their known teams.

If a person is currently under an AWP Crisis Team they should continue to call their care team if requiring support in a crisis.

If the situation is life-threatening, patients should dial 999 for emergency help.

AWP 24/7 Mental Health Response Line

This line will close on 1st November 2024 and be replaced by NHS 111 service

AWP provide a Mental Health 24/7 phone service providing support for people worried about their own, or someone else's mental health.

The telephone line offers out-of-hours care for adults and children in crisis 24 hours a day, 7 days a week, 365 days a year.

Telephone: 0800 953 1919 Not available after 1st November 2024

Opening hours: 24/7, 365 days

This number is not to be used to make a referral into secondary MH services, please use PCLS

Bristol Mindline

Bristol Mindline is a a Mental Health helpline where people can talk and receive emotional support. The service is for Adults (18+) who live in the BNSSG area.

The confidential helpline provides a safe place to talk if people are in distress. Individuals can talk things through with one of their trained listeners and receive emotional support. Individual don’t have to give their name. Calls can last up to 30 minutes per evening.

Open every week Wednesday to Sunday from 7pm to 11pm

Call: 0117 203 4419

Efforts are made to ensure the accuracy and agreement of these guidelines, including any content uploaded, referred to or linked to from the system. However, BNSSG ICB cannot guarantee this. This guidance does not override the individual responsibility of healthcare professionals to make decisions appropriate to the circumstances of the individual patient, in consultation with the patient and/or guardian or carer, in accordance with the mental capacity act, and informed by the summary of product characteristics of any drugs they are considering. Practitioners are required to perform their duties in accordance with the law and their regulators and nothing in this guidance should be interpreted in a way that would be inconsistent with compliance with those duties.

Information provided through Remedy is continually updated so please be aware any printed copies may quickly become out of date.