Shaping better health
REMEDY : BNSSG referral pathways & Joint Formulary

Volunteer Support in the Community

Checked: 11-05-2020 by vicky.ryan Next Review: 10-12-2021

Refer a patient for support

Please see this helpful single slide describing the different routes via which GPs can access voluntary sector support for their patients, based on the support required


The National NHS Volunteer system (GoodSam) takes online referrals for patients to get help from the NHS volunteers.

Help is available in 4 categories and you can select which is required in the online portal:

  • Check in and Chat Support: Provides short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation.
  • Community Support: Provides collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home.
  • Patient Transport Support: Provides transport to take patients home who are medically fit for discharge.
  • NHS Transport Support: Provides transport for equipment, supplies and/or medication between NHS services and sites. Also involves assisting pharmacies with medication delivery.

Referral can be completed by any member of staff at:

Local Support

Sirona have put together these cards for patients with the contact numbers they can use if they need to access additional support during COVID-19.